Last updated: 7 September 2026
We want you to know what to expect before you order. The policy below applies to purchases made directly from Persona Balance.
Physical items: seven-day returns
We accept returns of physical items within seven days of delivery. Contact us through our contact form within that window with your order number and the item you wish to return. We will provide the return address and instructions. Please contact us before sending an item back.
For a change-of-mind return, the item must be unused, in its original condition and in its original packaging. You are responsible for return postage. Original delivery charges are not refundable for change-of-mind returns unless applicable law requires otherwise. Keep proof of postage.
Digital downloads: no returns or exchanges
Digital products, including PDF workbooks, cannot be returned or exchanged. We do not offer change-of-mind refunds for digital downloads. Please read the product description, file format and preview information before purchasing. Digital listings do not include a physical item.
A damaged item, wrong item or download problem?
Please contact us with your order number and a description of the problem. For physical damage, photographs can help us understand the issue. If your file does not arrive, will not open, is faulty or does not match its description, tell us so we can help with access, provide the correct file or arrange an appropriate remedy. The no-return rule does not remove rights you may have for faulty or misdescribed digital content.
How refunds work
Once a returned physical item is received and checked, we will let you know the outcome. Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to show the credit. If a refund appears to be missing, contact us with your order number.
Your consumer rights
This shop policy does not limit any mandatory cancellation, return, refund or other consumer rights that apply to your purchase. Where local law gives you a longer return window or another remedy, those rights take priority.
Start a return or ask for help
Use the Persona Balance contact form. Include your order number, the item and what you need help with. Do not send payment-card details or passwords.